How do I rent an item? To rent our items you will need to fill out the inquiry form with your general contact information and provide us with the details of your event and list the items you would like to reserve. Assuming the items you request are available, I will then proceed to generate the contract details and email that to you. You will have 10 days to review, digitally sign and return the agreement, and pay the required deposit. If after 10 days I have not received the signed agreement and deposit, the contract will be void. I will send you a confirmation email to let you know everything has been received and the rental is locked in.
Can items be picked up? All small items that can be placed in an SUV can be picked up at our location in Piney Flats, TN. All large pieces must be delivered by us to ensure proper care and handling.
What is the delivery rate? Our delivery fee is tailored to each order based on proximity to our location in Piney Flats. In your initial contact please include your delivery location and we will be happy to supply you with a delivery quote.
What time increments can an item be rented? Single session (0-2 hours) Full day (2-7 hours)
How can I pay? The following are acceptable methods of payment : Cash or Credit Card *No checks, please*
Is there a deposit? We require a down payment of 25% of the total rental fee to lock in a rental reservation. The remaining amount is due 30 days prior to your event date. If you schedule a rental and the event is in less than 30 days, the total is due at booking. Down payments are non-refundable but may be transferable with The Little Prop Shop's approval.
What if it rains? The Little Prop Shop rentals are not weather-proofed, therefore, we require clients to provide a back-up plan for any outdoor events.
What if I damage an item? If an item is damaged while in your care, we require you to stop using that item and call us immediately. If an item is completely destroyed while in your care, you will be billed for 10 times the rental rate of that item and payment will be due within 5 days. Damages include but are not limited to: staining of any kind to upholstery, broken legs on furniture, and rips or tears to upholstery fabric.
If our upholstery is stained while in your care, please find out what the stain is from and call us immediately. By doing so, we may be able to correct the stain before it becomes damaged beyond repair. Sofa cleaning Rate: $250 | Loveseat Rate: $150 | Chair: $100. These prices are reflective of quotes received from local upholstery cleaning companies. We reserve the right to choose the company who cleans our items. There is an extra fee for weekend cleanings.
What is the cancellation policy? Please let us know ASAP if you must cancel a rental reservation. All payments made will be considered liquidated damages to The Little Prop Shop and non-refundable.
What if my plans change? Due to our delivery schedule and itinerary in general, we prefer to keep your delivery time when it was originally scheduled. We will try everything we can to accommodate to any changes but cannot guarantee the schedule can be adjusted.
What if I'm late to the event? If we arrive at the agreed upon delivery time and you are not there and cannot be reached, we will only wait until our pre-determined departure time. If at that point you are not on location you will forfeit the rental charge and use of our props for that day. During the fall and winter season we operate on a strict schedule and cannot deviate from that schedule. Please be on location by the time you have requested us to arrive for delivery. This policy will be strictly enforced.